Government Addresses Missing Passport Series on eCitizen Platform

The Ministry of Interior and National Administration has confirmed that passport applications will continue to be processed despite the temporary unavailability of A and B Series passport booklets on the eCitizen portal.

In a statement issued on Friday, the Ministry acknowledged the difficulties experienced by applicants who have been unable to complete online submissions due to the missing booklet options. It said measures had already been put in place to prevent delays and ensure continuity in passport processing.

Officials maintained that the disruption would not affect the overall issuance of passports. The Ministry said that systems are in place to handle applications while efforts to restore full portal functionality are underway, assuring applicants that no additional inconvenience is expected.

The clarification follows a rise in public concern, particularly among individuals with upcoming travel plans. Many applicants reported encountering difficulties on the eCitizen platform, prompting questions about whether passport processing had been suspended.

The Ministry confirmed that work is ongoing to address the issue and restore the availability of all passport series. However, it did not provide a specific timeline for when the A and B Series booklets would be reinstated, leaving applicants uncertain about the duration of the disruption.